Welcome to Smoky Mountain Sanctuary!

It is our desire and intent to joyfully host our guests without incident, but we must have rules in place to protect our cabin for future guests. We take these rules seriously, and expect respectful guests who will treat our cabin with care by following these rules. Thankfully, we've had AMAZING guests and trust you will be too!

Quiet Hours: 11pm-8am. We hope you will enjoy our outdoor amenities, and enjoy sitting by the fire or soaking in the hot tub, or maybe having good conversation on the front porch with a friend. The cabin next door is NOT a vacation rental- and out of respect for them (as well as the guests at the rental cabin on the other side), we expect our guests to observe quiet hours from 11pm-8am.

NO smoking/NO vaping inside the cabin (that includes non-tobacco substances). No smoking outside within 20 feet of the cabin, and if you do smoke, you must safely extinguish and pick up all cigarette butts. Any cigarette butts left on the ground will result in additional cleaning expenses that will be docked from the deposit.

NO house parties / NO bachelor/bachelorette parties, NO chaperoned / student/school groups. There is a $5,000 fine for parties- and we will get the Booking Platform (i.e. AirBnb, VRBO, etc) or police support to shut the party down. The fine will be due whether the party lasted 5 minutes or hours before being shut down. A party is defined by a gathering at the cabin or on the property with any guests other than the registered guests.

Events only by advance WRITTEN permission from the Owners; Separate "event" insurance may be required to be purchased by the Guest with Owners named as co-beneficiaries.

The deposit is due to reserve the property; the Balance will be due 30 days before the check-in date. For reservations made less than 30 days before the check-in date, the full amount is due immediately. If the balance due is not paid in full by the due date, the booking will be canceled and Owners will retain any payments made to date.

Minimum age, Rental Agreement, ID, and presence:
The Primary Guest must be at least 25 years of age to rent and be present during the entire stay. A Rental Agreement signed by the Primary Guest and a matching valid photo ID is required. If those items are not received within 48 hours from booking (or 24 hours if the beginning of the stay is less than 48 hours away), we reserve the right to cancel your booking and issue a refund. Legal names of all guests must be submitted. Unregistered guests may not come on the property at any point without express permission.

No third-party rentals. Property cannot be rented for someone else if the requestor will not be staying at the property OR will not be staying at the property throughout the entire duration of the rental period. For example, a parent cannot rent our property for their child(ren) who is under minimum age; The Guest signing the Rental Agreement must be the same one who provides a valid photo ID.

Minors under 18 can only stay with a parent, legal guardian, or responsible adult present at the property, and must never be left at the property unsupervised.

Any booking requests are conditional upon the Owners' approval. If we do not approve the booking, we reserve the right to cancel/decline and issue a refund (if applicable) expeditiously.

No occupancy above the stated limit at any time. The number of guests in the Rental Agreement must include ALL adults and ALL children - no matter how young. We do not charge extra fees per person but we enforce occupancy rules to ensure fire code observance and prevent overload of the cabin's mechanical and septic systems. Our maximum is 10 people- not just for sleeping, but at all times. If you have more than 10 people on the property at any point, you may be charged $500/person per day and may be evicted immediately. We have the right to utilize security camera footage to confirm guest count in order to protect the property.

No Pets/Animals whatsoever: If the Guest brings pets/animals or evidence of pet/animal presence is discovered, Guests will be required to vacate the property immediately, with the rent and deposit money forfeited. No refund of any kind will be given under such circumstances. There will also be a $500 fine.

Service animals: A Service Animal is an animal that is trained to do work or perform tasks for an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work done or tasks performed must be directly related to the individual's disability or doing other specific work or performing other special tasks. A Service Animal is not a pet. A service animal is limited to a dog. A Service Animal must be under the control of its handler at all times and must have a harness, leash, or other tether unless the handler is unable because of a disability. This means that the Service Animal must never be left in the cabin alone or unattended. Service Animals must be housebroken, non-aggressive, non-destructive, and not display repeated, unprovoked barking. In Tennessee, it is a crime to fraudulently represent that a person has the right to be accompanied by a Service Animal. Emotional/Comfort Support Animals are not recognized by the ADA or the State of Tennessee as Service Animals.

Reservations made under false pretenses: will be deemed canceled by the Guest and Guest and everyone in their party will be denied entry to the property; if Guests are already checked in, their stay will be terminated and they will be required to vacate the property immediately. No refund of any kind will be given under such circumstances.

Availability is real-time: Real-time availability may change after the quote is given. The quote does not imply booking confirmation. Property is not reserved until the deposit (or full balance) is paid and the booking is accepted/approved by the Owners.

Security/Rental Deposit: (as applicable) will be refunded/released within 3 days after check-out if there are no damages or excessive cleaning required

30-day cancellation policy: To receive a full refund, guests must cancel at least 30 days before check-in.

If you cancel between 7 and 30 days before check-in, you’ll be refunded 50% for all nights.

If you cancel less than 7 days before check-in, you’ll pay 100% for all nights.

Guests can also receive a full refund if they cancel within 24 hours of booking, if the cancellation occurs at least 14 days before check-in.

Safeguarding your trip: We strongly recommend obtaining Travel/Cancellation Insurance for your trip especially if your stay is during the winter months, or if you are concerned about possible cancellation, illness, or a change in your plans.

Exterior Security Cameras: Owners reserve the right to install and operate security devices or image capture/image recording devices on the exterior of the cabin for the express purpose of securing the property, driveway, entryway, parking, dwelling, and its contents and enforcing compliance with occupancy and pet rules. By signing the Rental Agreement and/or making payment for the reservation Guest acknowledges his(her) awareness of the presence and operation of such devices on the property, and consents to the possibility of the Guest’s (and their party) images captured, on behalf of him(her)self and the entire Guest’s party.

Wildlife and pests: The cabin is in a wooded area that is still largely wilderness. As such, it is possible to get 4-6-8 (or more) legged or winged visitors both outside and inside. This cannot be 100% prevented even with regular monthly pest control. Never leave food items in the vehicles, and never leave food, food leftovers, or garbage outside. Lock the cabin doors/windows AND your vehicle doors/windows when leaving even for a short time.

Any garbage should be bagged and locked in the bear-resistant garbage container provided.

Violations of rental policies, occupancy, pet and house rules, or Rental Agreement conditions will result in immediate termination of stay with no refund of any kind and forfeiture of Rental deposit.

Cabin condition and concerns: Guests are advised to inspect the cabin upon arrival within 1 hour from check-in to ensure that everything is satisfactory and to contact the Owners in case of any questions, concerns, or issues. Any issue not reported upon arrival may be deemed the guests' responsibility. Guest concerns and/or complaints should be in writing, whether by text or e-mail AND before departure, allowing the Owners sufficient time to document the issue and undertake reasonable corrections.

Repairs and Service Calls: We perform regular maintenance to keep everything in good working order. It is impossible, however, to guarantee that all appliances, hot tub, fireplace, etc. will be in working condition 100% of the time. While we will attempt to correct all issues as quickly as possible, no refunds will be made for mechanical failures of the hot tub, appliances/electronics, HVAC, or interruption/loss of utilities (including satellite TV, phone, power, or Wi-Fi). Guest agrees that NO refunds, discounts, or transfers will be granted for the malfunction of any appliance or amenity, inclement weather, mechanical breakdowns, or other adverse circumstances beyond the Owners' control. Non-emergency maintenance issues will be handled during normal business hours. Examples of non-emergency issues are (but are not limited to): TV programming and remotes, burned-out bulbs, and WIFi connections. If maintenance is required, please contact the Owners.

Examples of circumstances that do not warrant any refund, discount, alternative accommodation, etc. include but are not limited to: weather events; disruption of use or access to the National Park or area attractions due to nature or weather conditions, business closures, or construction; the presence of insects; the presence of wildlife on the property; disruption of utility services including internet, water, electric; Cabin not being decorated/ accommodated/ improved/ updated to Guest's tastes; problems which have not yet been reported to the Owner; or noisy neighbors. The incidental presence of pests or bugs that do not render the Property unfit or uninhabitable will not present cause for refunds, discounts, or alternative accommodations.

We have complimentary Wifi for you to enjoy! It is Starlink satellite, and works really well, though that may vary if there is severely stormy weather (truthfully, it has never yet gone out during a storm, but we assume that is possible). There is no charge for the Wifi, but it is not guaranteed, and no refunds will be given if the Wifi does not work during your stay. However in the unlikely event that that happens, we will do our very best to get it back online again quickly, if it is within our power to do so.

Address, driving directions, and check-in instructions: will be provided after the balance is paid in full, the Rental Agreement is signed and the ID is received, a few days before check-in.

Check-in is at 4:00 PM ET and check-out is at 10:00 AM ET unless pre-arranged otherwise in advance. Late check-outs are subject to docking of the deposit.

Before check out, please be sure to START THE DISHWASHER with ALL dirty dishes inside. You will be assessed a $25 fee if you fail to do so- which we pass along to our cleaners. Our cleaning company has multiple cabins to clean each day, and when they have to spend unplanned time hand washing dishes, they get behind schedule. Since they charge us extra to do so, we must charge our guests this fee and then pass it along to the cleaners.

We can't wait to host you and your group, and hope you will reach out to us with any questions as you prepare for your getaway!